Soralady
Leading the full Shopify development cycle, integrating with a custom fulfillment center, and a seamless shopping experience optimized for growth.
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Ongoing Shopify Support and Maintenance
Get expert help, same-day responses, and peace of mind knowing your store runs smoothly around the clock.
Our customers love to work with us 
5.0★★★★★
Reviews
Reviews- Priority support with guaranteed response times
- Ongoing updates, tweaks, and bug fixes
- Direct access to senior Shopify developers
- Performance monitoring and uptime checks
Get Expert Shopify support
No Strings Attached NDA
What is Shopify Support & Maintenance?
Our Shopify retainer plans are designed to keep your store secure, high-performing, and primed for growth - with proactive support that’s always there when it matters most.
Book a free callOngoing Growth Support
We don’t just fix issues - we help you grow. From analyzing store data to recommending improvements, our support plans include expert guidance to keep your store evolving and performing.
Priority Help When It Matters Most
Facing a checkout bug or store crash? We jump in fast when it counts. Get direct access to our team for quick resolutions that minimize downtime and lost revenue.
Speed-Optimized Shopify Performance
Customers bounce fast. That’s why we keep your store blazing fast, well-optimized, and fully tuned for conversions - because speed equals sales.
Reliable Protection & Security Monitoring
From plugin conflicts to potential data breaches, we monitor and protect your store like it’s our own. Your uptime, data, and customer experience stay safe - always.
Choosing ongoing Shopify support
Support is worth paying for when the cost of your store being broken is higher than the cost of cover. Here is who that applies to, what the plans include and how to judge which level you need.
A good fit if
- Your store takes enough revenue that an hour of it being broken matters.
- You have no developer in-house, and your theme has been customised over time.
- You want steady improvements each month rather than a big project once a year.
Probably not the best fit if
- Your store is new and changing rarely: a block of hours covers occasional work without a monthly commitment.
- You have one specific project in mind: scope it as a project instead.
A monthly retainer, or a block of hours
| Aspect | Monthly retainer | Block of hours |
|---|---|---|
| How it works | A set amount of senior time each month, with priority response | A pot of hours you draw down as you need them |
| Best when | There is always something to do and you need fast response when something breaks | Work arrives occasionally and is not urgent |
| Published price | From CAD 1,600 per month | CAD 2,250 or CAD 4,200 per block |
If you are unsure, a block of hours is the lower-commitment way to start.
What the work includes
- Priority support with agreed response times
- Ongoing updates, tweaks and bug fixes
- Direct access to senior Shopify developers
- Performance monitoring and uptime checks
- Theme updates and custom development
- Security, monitoring and platform updates
- App maintenance as your store scales
What shapes price and timing
- How quickly you need someone to respond when something breaks
- How much work you expect in a typical month
- How customised your theme and app stack are
- Whether design work is included or development only
Published prices are starting points; your price is set once the scope is agreed. See Shopify design and build pricing.
Questions buyers ask
What response time do I get?
Response times are agreed as part of the plan rather than left vague, and priority support is what separates the retainer levels. The specific commitment is set out before you sign.
What if I do not use all my hours?
That is worth discussing before you choose a level. If your month-to-month need is uneven, a block of hours you draw down is usually better value than a retainer you underuse.
Can you support a store you did not build?
Yes. We start with onboarding: reviewing the theme, apps and integrations so we know what we are maintaining before we touch it.
Do you handle Shopify platform updates?
Yes. Security, monitoring and platform updates are part of the plans, along with keeping apps current as Shopify changes.
What do the plans cost?
Ongoing support starts at CAD 1,600 per month (Starter), CAD 2,600 (Pro) and CAD 4,000 (Premium). Blocks of hours are CAD 2,250 and CAD 4,200. Final pricing depends on the cover you need.
Our work
50+
Completed projects
2.5X
Average client revenue lift in 2024
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The Core Features of Binevi’s Shopify Maintenance and Support
Ongoing Shopify Maintenance & Support Services — Stay secure, updated, and always optimized.
- 01
Technical Support & Maintenance Retainers
Our Shopify experts offer complete technical support through flexible retainers. We handle bug fixes, third-party app integrations, theme maintenance, and emergency support with speed and precision. Whether you need to resolve urgent issues, integrate tools like subscription apps or loyalty programs, or migrate to Shopify 2.0—we ensure everything runs smoothly without disruptions.
- 02
Theme Updates & Custom Development
From rolling out new homepage layouts to refining product filters and cart flows, we help you evolve your Shopify theme with clean, conversion-driven code. Our development team integrates new features, improves usability, and aligns every update with your store’s growth goals—while preserving performance and SEO integrity.
- 03
Security, Monitoring & Platform Updates
We keep your store secure and aligned with Shopify’s latest platform changes. From staying ahead of Shopify API updates to implementing SSL, patching vulnerabilities, and safeguarding customer data—we ensure your store stays modern, safe, and fully functional 24/7.
- 04
Shopify App Maintenance & Scaling
Already have custom apps powering your store? We maintain, enhance, and scale both private and public Shopify apps. Whether it’s fixing bugs, optimizing performance, or upgrading features—we make sure your app ecosystem evolves with your business.
- 05
Shopify Design Retainers
Great design doesn’t stop after launch. With our design retainers, you get ongoing creative support—from UX audits and CRO-focused UI improvements to new landing pages, banners, icons, and visual storytelling assets. We keep your store fresh, engaging, and on-brand.
- 06
Shopify Optimization Retainers
We help you fine-tune performance with data-driven optimization retainers. Our team improves speed scores, reduces load times, and increases conversions through A/B testing, UX enhancements, and strategic adjustments. Better speed, better SEO, better sales.
Our Ongoing Support Process
Kickoff & Onboarding
We begin by assigning you a dedicated Success Manager and reviewing your existing setup, recurring issues, and goals.
Together, we define what types of tasks, improvements, or emergencies our support should prioritize — from design tweaks to app fixes.
Flexible Monthly Planning
Every month, we align on how your hours should be used — whether it's performance improvements, conversion boosts, or launching new features.
You can roll over unused hours, add extra ones when needed, or scale your plan up or down based on your current roadmap.
Priority Execution & Monitoring
Our team works proactively to resolve issues, implement improvements, and ensure your store is always running smoothly.
We also monitor performance, bugs, and third-party app updates — addressing potential issues before they become a problem.
Monthly Sync & Reporting
Each month, your Success Manager provides a clear summary of completed work, results, and recommendations for the next cycle.
You’ll always know how your hours are being spent and where we can make the most impact moving forward.
Transparent pricing for a full-service Shopify team
Confidently build and grow your ecommerce business with a trusted team that comes at a fixed, predictable price
All prices are in CAD
All plans include
Benefits
- Dedicated hours per month
- Priority urgent support
- Proven strategy to grow your KPIs
- America, Europe & Middle East Timezones covered
- Integration with your marketing team
- Cancel anytime
Senior team at your disposal
- Dedicated project manager
- Technical Shopify developer
- UX design specialist
- Growth expert
Always stay updated
- Same-day response time
- We join your Slack, Teams & more
- Sync/update calls
Starter
Brands wanting to work on an entry level dev/growth basis.
What can you achieve:
- One medium project or many small projects per month
- Ongoing support
22 hrs/month
from $1,600 /mo
Popular Get Started
Pro
Great for growing brands that need ongoing development, design & optimization work.
What can you achieve:
- Two-three medium sized projects per month
- Reliable technical & design support
40 hrs/month
from $2,600 /mo
Premium
Ideal for established brands that need ongoing development, design work.
What can you achieve:
- Many large, medium and small projects each month
- Ultra reliable technical & design support
70 hrs/month
from $4,000 /mo
Trusted by 50+ brands
"They are extremely reliable, consistently delivering high-quality work."
Dr. Dimitar VARIYSKI, DC, B.Sc.Kin
Founder, Ground Up Chiropractic
★★★★★
Quick-to-market, yet stunning and converting
Starter
Ideal for starting & small ecom brands, wanting a conversion and budget-friendly store.
from $8,000
What you get:
- Uniquely customized store with a theme
- Store experience tailored to your brand
- Laser-fast Shopify store speed
- 6 months warranty
You benefit by:
- Quick to market solution
- Optimized store conversion
- Increase average order value
- Unique look and feel to impress customers and partners
Sophisticated and overperforming
Lite
Ideal for growing brands that want to upgrade their store or migrate from another platform.
from $14,000
What you get:
- Custom store based on your business’ data
- Optimized for conversion
- Laser-fast performance
- 6 months support
You benefit by:
- Advanced store and functionalities integration
- Highly optimized store for conversions
- Higher average order value
- Unique look and feel to impress customers and partners
Headless. Custom theme & high complexity projects
Advanced
Ideal for established brands that need a highly custom solution.
from $18,000
What you get:
- Store experience tailored to your brand
- Optimized for conversion
- Laser-fast performance
- 6 months support
You benefit by:
- Higher customer lifetime value
- Increased conversion rate
- Higher average order value
- Quick market solution
Included in every plan:
- Style guide included
- Figma design with up to 2 revisions
- Shopify store setup
- Analytics, tracking and Shopify apps setup
- Guidance on how to make the most of your store
All plans include
You benefit by
- Europe & America timezones covered
- No contracts, pause or cancel anytime
What's included
- Complete onboarding
- We join your slack
What you get
- Data-driven, proactive suggestions
- Supercharged Shopify Development
30 hours
Ideal for one medium sized or multiple smaller projects
- Hours never expire
- Use hours for one or multiple projects
from $2,250
Get Started60 hours
Brands wanting to work on an entry level dev/growth basis.
- Hours never expire
- Use hours for one or multiple projects
from $4,200
Get StartedTrusted by 50+ brands
"They are extremely reliable, consistently delivering high-quality work."
Dr. Dimitar VARIYSKI, DC, B.Sc.Kin
Founder, Ground Up Chiropractic
★★★★★Further reading
Background on this work, written for the decisions buyers make before a project starts.
DevelopmentShopify’s 2026–27 deadlines: what to check in your store now
A dated checklist of Shopify changes from Scripts and checkout upgrades to script tags, shipping in Markets, customer accounts, API versions and Shopify Tax.
Read the article
DevelopmentShopify speed optimization: fix what customers actually feel
An actionable approach to Shopify Core Web Vitals, image loading, app scripts and performance measurement.
Read the articleWhat our clients say
3
Clutch reviews
5.0
Average rating
★★★★★
“Their Shopify expertise, attention to detail, and proactive approach really set them apart.”
★★★★★
“They are extremely reliable, consistently delivering high-quality work.”
★★★★★
“They combined strong technical expertise with clear communication, attention to detail, and a very supportive approach.”